Regulatory change, customer transformation, a restructure, some precursor technology changes to enable the customer transformation…and an office restack to prepare for our (second!) return to the office. Whew. It sounds like a lot, but if you sit down with most Heads of Change or PMOs, it’s what you’ll hear. It’s not unusual for organisations to […]
Month: April 2022
6 Ways Change Management Needs to Change During COVID
Recently a client asked me to prepare some thoughts on how change management has changed during the pandemic. Her team wanted to know how organisations are adjusting their change management approach, what’s working well, and what pitfalls to be careful of.I was thrilled to consolidate my thinking and research into the topic, and now I’m […]
How to Jumpstart Change Management in 10 Steps
In our experience, there are organisations with an aggressive project or transformation agenda that know that change management is necessary—everyone talks about it, so it must be important!—but they’re not sure what it actually means or looks like, or how to do it. via GIPHY These organisations typically fall into one of two categories: High […]
Are you starting with WHY?
To get on board with change, people need to understand the opportunity ahead, or why the status quo isn’t good enough anymore. Are you starting with WHY? “Next year we’re going to introduce an enterprise-wide platform to manage employee identities, access and entitlements.” Does this make you want to pay attention? Be honest. No, it […]
Accountability: The Missing Link in Making Change Stick
You’ve done all you can: documented everything, run training sessions at all hours, sent all your communications (mostly email, but hey―COVID), and the business teams said “yes” on the go-live readiness call. You’re ready for a post-project break. While many would feel they’re crossing the finish line, the change has only just begun. Implementing change is hard […]
Characteristics of a truly Change Capable Organisation
Change – An Organisational Imperative Change has Changed Defining Change Capability A Holistic Model of Change Capability Dimension 1: Leadership Commitment to Change Dimension 2: Effective Application Dimension 3: Change-Ready Environment Validating Our Model Preliminary Findings & Ongoing Validation References Change – An Organisational Imperative The rate of change has increased drastically in recent years, […]
5 Strategies to Reduce Change Saturation and Change Fatigue
When Steve Jobs returned to Apple in 1997, he took their product line from 350 down to 10. He chose to make 10 excellent products and ditch the remaining 340. Jobs famously said, “People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means […]
Six Change Management Principles For a Post-Pandemic World
“The only constant in life is change” …said Heraclitus, the ancient Greek philosopher. Heraclitus observed that everything is in a state of flux, or constant change. “Cold things grow hot, the hot cools, the wet dries, the parched moistens.” 2020 revealed how true this is. Best-laid business plans were torn up while we focused on […]
How to Win the Balancing Act: Change Demand and Capacity Management
We’ve written previously about the importance of balancing organisational capacity for change with change demand. Organisations that fail to do this will stagnate and be poor competitors in the marketplace. Organisations that do it well will achieve greater ROI, implementation success rates, and achieve their strategic objectives. After all, our ability to execute organisational strategies quickly, […]
Avoid Overload by Improving Capacity for Change & Managing Demand
Every organisation seeking to implement major change must manage three key components, or risk areas, in the organisational change system: Organisational capacity for change Change demand risks Initiative-specific risks This article explores the impact of the first two – demand and capacity – on an organisation’s ability to implement their change initiatives. 1. Organisational capacity for change Organisational capacity for […]