There Are Three Things You Need To Do: Communicate, Communicate, Communicate

Ask five thought leaders their recipe for change success, and you’ll probably get five different answers. Ask five executives what they did right on their most successful transformation, and you might get five other answers. Major change is challenging, but there’s also little agreement on the most critical success factor. Some say mindset is the most important; […]

The Simple Rules of Executing Brilliantly

Innovation isn’t just popular, it’s good for business. As customers, we value innovation, especially when it enhances our self-image. (We’ll pay more for something if it makes us look innovative.)  If you ask people if they’d like to work someplace innovative, most people would say, “absolutely!”  When asked what it means to be innovative, most of us […]

Planning a Transformation Program? Avoid These Blind Spots

Everyone wants to find new ways to grow and stay ahead. Organisations are asking how they can transform their business, products and services. They want to innovate and create amazing new customer experiences. Cue the ubiquitous transformation program. Whether it’s digital transformation, cultural transformation, structural transformation or all three, it seems that nearly every organisation has […]

The Secret Sauce of High-Performing Leaders: Do Less, Better

Regulatory change, customer transformation, a restructure, some precursor technology changes to enable the customer transformation…and an office restack to prepare for our (second!) return to the office. Whew. It sounds like a lot, but if you sit down with most Heads of Change or PMOs, it’s what you’ll hear. It’s not unusual for organisations to […]

6 Ways Change Management Needs to Change During COVID

Recently a client asked me to prepare some thoughts on how change management has changed during the pandemic. Her team wanted to know how organisations are adjusting their change management approach, what’s working well, and what pitfalls to be careful of.I was thrilled to consolidate my thinking and research into the topic, and now I’m […]

Are you starting with WHY?

To get on board with change, people need to understand the opportunity ahead, or why the status quo isn’t good enough anymore. Are you starting with WHY? “Next year we’re going to introduce an enterprise-wide platform to manage employee identities, access and entitlements.” Does this make you want to pay attention? Be honest. No, it […]

Accountability: The Missing Link in Making Change Stick

You’ve done all you can: documented everything, run training sessions at all hours, sent all your communications (mostly email, but hey―COVID), and the business teams said “yes” on the go-live readiness call. You’re ready for a post-project break. While many would feel they’re crossing the finish line, the change has only just begun. Implementing change is hard […]

Six Change Management Principles For a Post-Pandemic World

“The only constant in life is change” …said Heraclitus, the ancient Greek philosopher. Heraclitus observed that everything is in a state of flux, or constant change. “Cold things grow hot, the hot cools, the wet dries, the parched moistens.” 2020 revealed how true this is. Best-laid business plans were torn up while we focused on […]

A C-suite Guide to Building Organisational Change Capability

For many CEOs there is a substantial discrepancy between the need for change and the ability of their organisation to deliver it Introduction A ‘value gap’ is created by inadequate Organisational Change Management (OCM) capabilities The Business Case Building Internal Change Management Capability Conclusion Introduction Socially, politically and economically, businesses are facing profound shifts in […]