There Are Three Things You Need To Do: Communicate, Communicate, Communicate

Ask five thought leaders their recipe for change success, and you’ll probably get five different answers. Ask five executives what they did right on their most successful transformation, and you might get five other answers. Major change is challenging, but there’s also little agreement on the most critical success factor. Some say mindset is the most important; […]

The Simple Rules of Executing Brilliantly

Innovation isn’t just popular, it’s good for business. As customers, we value innovation, especially when it enhances our self-image. (We’ll pay more for something if it makes us look innovative.)  If you ask people if they’d like to work someplace innovative, most people would say, “absolutely!”  When asked what it means to be innovative, most of us […]

Planning a Transformation Program? Avoid These Blind Spots

Everyone wants to find new ways to grow and stay ahead. Organisations are asking how they can transform their business, products and services. They want to innovate and create amazing new customer experiences. Cue the ubiquitous transformation program. Whether it’s digital transformation, cultural transformation, structural transformation or all three, it seems that nearly every organisation has […]

The Secret Sauce of High-Performing Leaders: Do Less, Better

Regulatory change, customer transformation, a restructure, some precursor technology changes to enable the customer transformation…and an office restack to prepare for our (second!) return to the office. Whew. It sounds like a lot, but if you sit down with most Heads of Change or PMOs, it’s what you’ll hear. It’s not unusual for organisations to […]

6 Ways Change Management Needs to Change During COVID

Recently a client asked me to prepare some thoughts on how change management has changed during the pandemic. Her team wanted to know how organisations are adjusting their change management approach, what’s working well, and what pitfalls to be careful of.I was thrilled to consolidate my thinking and research into the topic, and now I’m […]

Accountability: The Missing Link in Making Change Stick

You’ve done all you can: documented everything, run training sessions at all hours, sent all your communications (mostly email, but hey―COVID), and the business teams said “yes” on the go-live readiness call. You’re ready for a post-project break. While many would feel they’re crossing the finish line, the change has only just begun. Implementing change is hard […]

Characteristics of a truly Change Capable Organisation

Change – An Organisational Imperative Change has Changed Defining Change Capability A Holistic Model of Change Capability Dimension 1: Leadership Commitment to Change Dimension 2: Effective Application Dimension 3: Change-Ready Environment Validating Our Model Preliminary Findings & Ongoing Validation References Change – An Organisational Imperative The rate of change has increased drastically in recent years, […]

Our Change Management Methodology

The leadership challenge Barriers to lasting change Fresh approach to change Managing capacity and demand Benefits of a flexible methodology Learning from the past, planning for the future 6 Critical Success Factors CSF1 Shared Change Purpose CSF2 Effective Change Leadership CSF3 Powerful Engagement Processes CSF4 Committed Local Sponsors CSF5 Strong Personal Connection CSF6 Sustaining Personal […]

A C-suite Guide to Building Organisational Change Capability

For many CEOs there is a substantial discrepancy between the need for change and the ability of their organisation to deliver it Introduction A ‘value gap’ is created by inadequate Organisational Change Management (OCM) capabilities The Business Case Building Internal Change Management Capability Conclusion Introduction Socially, politically and economically, businesses are facing profound shifts in […]