How change capable is your organisation?

To improve your change capability and capacity, you need the means to reliably assess your strengths and risks to successfully implementing change in your organisation.

Baseline your change capability using Change Synergy’s Diagnostic Tool and use the results to make informed decisions on where to invest in order to become a truly change capable organisation.

Why is building Change Capability important?

With continuously changing environments where threats and opportunities appear rapidly, organisational change capability should be seen as a core competency – required to not only survive but thrive, in an environment of incessant change – a source of competitive advantage.

Our evidence-based moel of change capability

Defining Change Capability

Change Capability is a deeply ingrained ability to implement change well, in a way that improves business performance.

‘Change Capable’ organisations have specific characteristics  that support organisational agility, enabling them to quickly  embark on – and more successfully – implement change. Such organisations THINK differently – they focus and have an organisational mindset/behaviours that are more conducive to change and INVEST differently – they embed processes and develop capabilities so their people are equipped to act.

Our Model of Change Capability


Change Synergy’s model of Organisational Change Capability was developed in partnership with Deakin University.

Leadership Commitment
to Change

Leaders are committed to building a change-capable organisation and demonstrate this through their actions.

– Visible sponsorship

– Systemic accountability

– Commitment to change capability


The principles of good change practice are embedded in systems, processes, procedures and infrastructure.

– Change management infrastructure

– Portfolio management

– Capacity management


The organisational ecosystem enables mobility for individual initiatives, as well as sustainable change capability.

– Ready and willing people

– Supportive frontline leadership

– Skilled change leadership

– Change conducive culture

– Capability development

How we work with you

1. Assess

ASSESS your organisation’s current level of Change Capability using our evidence based diagnostic tool.

2. Identify

IDENTIFY the indicators of risk to successfully implementing change in your organisation.

3. Plan

Develop a PLAN to build the change capability required in order to successfully deliver your strategic initiatives.

4. Build

Support your organisation to BUILD the required level of internal change capability.

How the Change Capability Diagnostic works

  • Your employees* complete a 20-minute survey
  • Our proprietary tool generates baseline scores across each dimension
  • We prepare a report
  • We work with you to create a tailored action plan to help you achieve your goals

*We recommend people who can comment on how change is managed at your organisation. This typically includes the executive team and their direct reports; project and change teams; stakeholders such as People & Talent, HRBPs and IT leaders; and individual contributors.

What does your organisation receive?

  • Your organisation’s top strengths and risks in terms of Change Capability, highlighting the strength of your starting point as well as where you most need to direct your efforts in order to build Change Capability.
  • An indication of risk for each of the Change Capability sub-dimensions.
  • An average Change Capability assessment score, for year on year Change Capability benchmarking purposes.
  • Practical recommendations for addressing identified risks.
It helped us focus in the right areas.

The diagnostic allowed us to understand our key strengths, our gaps, and our risk areas. This allowed us to focus in the right areas, towards the things that needed improving instead of where it wouldn’t add value.

Now, it’s very clear that everyone has a role in change. Accountability for the right things at the right levels has made a huge difference.

Melinda, Head of Change Enablement

It's underpinned everything we've done to build change capability

When we started building change capability, the Change Capability Diagnostic and subsequent review told us where we were starting from. As we began to develop our Change function, it provided a map of where we needed to head. And as we progressed, we referred to it time and time again to make sure we were on track, decide what to do next and think about where we were headed.

It gave us that authoritative voice pointing us in the right direction.

David, Senior Change Management Business Partner

Ready to find out where you stand and get a plan to achieve your goals?

Yes, let's talk