Virtual Instructor-led Change Management Certification

Get the Change Management skills, tools and credibility you need to deliver major change safely and quickly online.

Learn PCI®, our Forrester recognised methodology which provides a proven, flexible, people-centred approach to organisational change.


24 – 26 MAY 2022 (9am – 4pm Melbourne time)


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Online certification that works around you

Our virtual Change Management Practitioner program is designed to work around your schedule. With 6 highly interactive online modules spread over 3 days.

Build Your Capability & Your Credibility

Learn how to plan and deliver major organisational change using a robust, well-researched Change Management methodology.

Highly Interactive & Instructor-led

Benefit from interactive and expert facilitation, execution guidance and coaching from our highly experienced instructors.

Leave the Program With Your Plan

Learn by doing. And apply processes and tools to a real change situation to build a detailed change management plan.

Tools You Need to Be Successful

Leave with a 12-month subscription to Diagnostics Pro® and our new PCI® Change Execution Guide

Safe. Cost-effective & Quick to Complete

Complete our program safely from your home. No need to risk travelling and all for a time-limited discounted fee of $3499 plus GST.

Earn an Industry Recognised Certification

Boost your CV and become fluent in a highly effective and agile approach to delivering change outcomes.

6 Highly Interactive Modules

Module 1

Preparing For Change

Work with leaders and key stakeholders to kick-start change programs: Key deliverables include – elevator speech, stakeholder map, change impacts analysis, baseline people-risk profile and early mitigation.

Module 2

Building the Change Plan

Prepare key stakeholders and plan for project roll-out: Key deliverables include – change leadership & key stakeholder plans, engagement strategy including detailed supporting plans for ongoing communication, involvement, training, incentives and rewards.

Module 3

Deploying the Plan

Support successful local implementation of the plan: Key deliverables include – local skills development, manager preparation, understanding team change readiness and tailoring messages for teams.

Module 4

Tracking Progress

Understand key enablers and barriers to change: Key deliverables include – using digital tools, tracking change, data analytics, overcoming barriers to change and helping people adapt

Module 5

Case Study

Practice and build confidence in applying PCI® to an independent case study:  Key deliverables include – PCI® Foundation Certification.

Module 6

Your Tools

Make data-driven decisions and know what to do and how to do it, every step of the way

Measure and track your change progress with Diagnostics Pro®. Get step-by-step guidance with our new PCI® Change Execution Guide.

Who will benefit from this program

Project/program & Change Managers

Build detailed change
workstream plans

  • Use robust people risk profiling
  • Create effective people plans
  • Fully integrate with project plans
  • Step-by-step guidance

People & OD Experts in Organisations

Provide leadership support & enable digital transformation

  • Best-in-class methodology & toolkit
  • Tools to support leaders
  • Enable business transformation
  • Learn a proven approach

Independent Change Consultants

Provide leadership support & enable digital transformation

  • Easy to pick up, learn & use
  • Forrester recognised methodology
  • Track client progress and report
  • Set your consulting service apart

You also get:

PCI® Change Execution Guide

Unlimited access for 12 months

  • Step-by-step guidance to apply PCI® to any initiative—what to do, how to do it, and why it’s important
  • All your tools and templates in one place, including survey and focus group questions
  • Bonus tips you don’t get in a three-day course

Diagnostics Pro®

Take your change management strategy from soft art to hard science – Unlimited use for 12 months

  • Baseline your people risk profile
  • Make decisions based on data, not gut feel
  • Multi-lingual tools for data capture
  • Mitigation strategies to address people risks
Every program facilitated by experts

All of our courses are led in a highly interactive way by highly qualified facilitators with extensive experience of delivering major change including:

Colleen Isaacs

Colleen has delivered all aspects of the change life cycle in the public and private sectors – from complex financial products to emergency services, toll roads, infrastructure and energy. This informs her facilitation, providing rich examples of lived experience.

Ian Roughsedge

Ian is the Managing Director of Change Synergy and has over 25 years experience in delivering local, regional and global initiatives and building organisational change capability and capacity.

Valda Lavoipierre

Valda is a wonderfully talented and hugely experienced change practitioner, consultant, facilitator and coach with leading global enterprises, an international management consultancy and the public and private sector.

What they are saying

Colleen was an awesome facilitator, engaging, appropriate pace and good flow!

Rebecca - Service Manager

Excellent. Like that there were a variety of mediums used and break-outs.

Sandra - Change Manager

You guys did such a brilliant job delivering a virtual program!

The diagnostics are brilliant. I love that they're based on research, measurable and comparable."

Joss - Project Manager

I didn't feel like I missed out on anything by not being in a classroom

Taj - Process Improvement Consultant

Great group, learning material and facilitation

Emma - Change Manager

What you will receive

  • 18 hours of virtual instructor-led learning
  • Truly blended, interactive experience
  • 12-month subscription to the PCI® Change Execution Guide and Diagnostics Pro®
  • 9 diagnostic tools for assessing risk and tracking progress
  • Analytical insights from the largest OCM database in the world
  • Mitigation strategies to address people risks
  • Comprehensive participant pack sent to your door, Including:
    – 195-page program workbook
    – Risk Assessments
    – Notebook
    – Book: Successful Change – How to implement change through people
    – Building the case for change slide pack
    – Critical Success Factors for People-Centred Implementation (PCI®) reference guide  
  • Global peer networking and collaboration
  • Ongoing application support


24 – 26 May 2022 (9am – 4pm Melbourne time)

PRICE: $3499 plus GST (fee includes 12-month subscriptions to Diagnostics Pro® and the PCI® Change Execution Guide)


Book now