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Introduction
How to use this guide
Who this guide is for
PCI® methodology summary
Change project sizing
Change Process Overview
Other PCI® programs
1. Initiate
1. Define the change and its impacts
2 . Draft the key change messages
3. Map the change environment
4. Assess organisational change impacts
5. Assess the legacy of change implementation
6. Develop the baseline risk profile
2. Lead
1. Identify stakeholder issues and actions
2. Prepare senior Sponsors
3. Engage Influencer support
4. Select the Change Agent team
3. Engage
1. Create the engagement strategy
2. Build the involvement plan
3. Build the learning plan
4. Build the rewards and recognition plan
5. Build the communications plan
4. Enrol
1. Build local managers’ commitment
2. Give local managers skills and tools
3. Help local managers become strong sponsors
5. Connect
1. Build local version(s) of the elevator speech
2. Assess Adapter readiness to change
3. Build local commitment actions
6. Sustain
1. Identify signs and causes of resistant behaviour
Tools & Templates
Plans
Assessments
Table of contents
Introduction
How to use this guide
Who this guide is for
PCI® methodology summary
Change project sizing
Change Process Overview
Other PCI® programs
1. Initiate
1. Define the change and its impacts
2 . Draft the key change messages
3. Map the change environment
4. Assess organisational change impacts
5. Assess the legacy of change implementation
6. Develop the baseline risk profile
2. Lead
1. Identify stakeholder issues and actions
2. Prepare senior Sponsors
3. Engage Influencer support
4. Select the Change Agent team
3. Engage
1. Create the engagement strategy
2. Build the involvement plan
3. Build the learning plan
4. Build the rewards and recognition plan
5. Build the communications plan
4. Enrol
1. Build local managers’ commitment
2. Give local managers skills and tools
3. Help local managers become strong sponsors
5. Connect
1. Build local version(s) of the elevator speech
2. Assess Adapter readiness to change
3. Build local commitment actions
6. Sustain
1. Identify signs and causes of resistant behaviour
Tools & Templates
Plans
Assessments
Tools & Templates
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PCI® Change Execution Guide
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